terms of customization service | custom art gift-BOOK LOVER

Open for commission now

Since it’s the holiday season, please email me at slowlywarmco@gmail.com first if you’d like to place an order.

For personal use only, commercial use will be charged more, ask for the price before purchase.
Slowlywarmco/Slowlistudio reserves the copyright to use the final work.
Please read this carefully, HOW TO CUSTOMIZE YOUR ART AND MAKE THE PURCHASE

After purchase, you will receive a customization form in your email within two business days, where you can customize and submit your books/photos.

Usually, the painting process takes 3 to 4 weeks (time start to count when the order was placed, customer has to submit the customization form within one week to have the art piece finish within 4 weeks), then plus shipping time (see your shipping time on check out page)

If all the book choices are from my READY-TO-USE gallery, the turnaround time can be shorter, around 1-2 weeks, plus shipping time.

Please submit the customization form within a week. The art piece must be completed within 2 months. If the process exceeds 2 months due to the customer's reasons (e.g., not responding to emails or any other delays that prevent progress), the order will be canceled, and no refund will be issued. This is because my commission availability is limited, and one spot was occupied for this order. Please feel free to contact me if you have any concerns!
Make sure you fill out the form carefully since any changes during or after the painting process based on the form won't be accepted or may require extra charge.
After the purchase, note that you will be contacted through your email during your art processing time. Please be ACTIVE~ Your email responding time may affect on the painting process time. Which means the regular turnaround time may extend longer than 4 weeks depends on your responding time. ( Usually to reply within 2 days after the email send from slowlywarmco/slowlistudio should be fine~ )
Let me know if you have a specific deadline, especially for orders with physical print. Any order need to be finished within 1-3 weeks may require a $50-150 expedite fee (depends on how emergency), email me at slowlywarmco@gmail.com to check availability and price before check out if you need expedite service.
International order is only available for the digital version.
Slowlywarmco reserves the right to refuse the commission.
Each month is only open for 15-25 commissions. Overbooked commissions will be canceled within two business days, and fully refund.
No refund when the painting process starts. Please understand this is a 100% time and effort consuming project. Only if your project is finished later than the promised processing time (due to my issue, except Shipping delays caused by third parties), partly refund may be issued. So PLEASE make sure to let me know any thoughts or concerns you have before your place the order or before the painting process starts!
If customer wants to cancel the order after the customization form is reviewed at my end(before painting process starts), refund will be issued, but a $30 consulting fee will be charged. This refund will only be valid if requested within one week after the form is submitted.

Thanks so much for your time!

Feel free to let me know if you have any questions. DM me @slowlistudio or email me at slowlywarmco@gmail.com