terms of customization service | custom art gift-BOOK LOVER

Terms of Service & Customization Guide

Usage Rights: All artworks are for personal use only. For commercial inquiries, additional fees will apply. Please inquire about commercial pricing before making your purchase.
Copyright: Slowlywarmco / Slowlistudio reserves the copyright to all final works and the right to use them for portfolio and promotional purposes.

Receive the Form: After your purchase, a customization form will be sent to your email within two business days. This is where you will submit your book choices or reference photos.
Submission Deadline: Please submit your customization form within one week of placing your order.

Standard Turnaround: The painting process typically takes 3 to 4 weeks, starting from the date your order is placed. To ensure completion within this timeframe, the customization form must be submitted within the first week.
Ready-to-Use Gallery: If all book choices are selected from my "Ready-to-Use" gallery, the turnaround time is shorter—approximately 1 to 2 weeks.
Shipping: Please allow additional time for shipping. Estimated delivery times can be found on the checkout page.

Stay Connected: I will contact you via email during the creation process. Please keep an eye on your inbox! Your response time directly affects the schedule. If responses take longer than 2 days, the standard 4-week turnaround may be extended.
Specific Deadlines: If you have a strict deadline (especially for physical prints), please let me know. Orders requiring a 1 to 3 week turnaround may incur a $50 - $150 rush fee, depending on urgency. Please email slowlywarmco@gmail.com to check availability before checking out.

Project Timeline: All commissions must be completed within 2 months. If a project exceeds this limit due to client-side delays (e.g., unresponsiveness), the order will be terminated without a refund. As commission spots are limited, each order reserves a dedicated space in my schedule.
Finality of Details: Please fill out your form carefully. Any changes requested after the painting process has begun may not be accepted or may require an additional fee.
International Orders: Currently, international orders are available in digital format only.
Right of Refusal: Slowlywarmco reserves the right to decline any commission request.
Monthly Limit: To ensure quality, I only accept 15–20 commissions per month. Any overbooked orders will be canceled and fully refunded within two business days.

No Refunds After Start: Once the painting process begins, no refunds will be issued as this project requires a significant investment of time and effort.
Partial Refunds: A partial refund may only be issued if the project is completed later than the promised timeframe due to an issue on my end (excluding shipping delays caused by third parties).
Cancellations: If you wish to cancel after your form has been reviewed but before painting begins, a refund will be issued minus a $30 consulting fee. This request must be made within one week of submitting your form.

PLEASE make sure to share any thoughts or concerns with me before placing your order or before the painting process begins!

Thanks so much for your time and support! Feel free to reach out if you have any questions. DM: @slowlistudio | Email: slowlywarmco@gmail.com